Shipping Policy

Last Updated: 12/04/2025

Thank you for shopping with Renova Wellness Consulting. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing Time

We aim to prepare your order as quickly as possible.

Standard processing time: 2–5 business days
Custom blends or made-to-order items: 3–7 business days
Orders placed on weekends or holidays will begin processing the next business day.

You will receive an email confirmation once your order has shipped.

2. Shipping Methods & Delivery Times

We currently ship orders within the United States.

Estimated delivery windows (after processing):

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available)

Delivery times may vary based on carrier delays, weather, or holiday volume. Once a package has been shipped, transit times are outside our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

Order weight
Delivery location
Selected shipping method

Any promotional free shipping offers will be clearly noted on the website or product pages.

4. Order Tracking

If your shipping method includes tracking, you will receive a tracking number via email once the package has shipped.

Please allow 24–48 hours for tracking updates to appear.

5. Incorrect or Undeliverable Addresses

Please double-check your shipping information before placing your order.

If an order is returned due to an incorrect or undeliverable address, additional shipping fees may apply to resend the package.
Refunds are not provided for orders lost due to incorrect addresses entered by the customer.

6. Lost, Delayed, or Damaged Packages

We do our best to ensure your order arrives safely.

6.1 Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it:

Check with neighbors or your local carrier
Wait 24 hours (carriers sometimes mark early)
Contact us if still missing

We will assist you, but we cannot guarantee replacement for orders marked as delivered.

6.2 Damaged Items

If your product arrives damaged:

Email us within 7 days with your order number and photos of the damage
We will replace the item or issue store credit at our discretion

7. International Shipping

At this time, Renova Wellness Consulting does not offer international shipping.
We hope to expand shipping options in the future.

8. Returns & Refunds for Shipped Products

For health and safety reasons, all wellness and herbal products are final sale and cannot be returned.

Return/refund eligibility varies by product.
Please refer to the item’s product page for any product-specific return details.

For full terms, see our Refund Policy.

9. Contact Information

If you have questions about shipping or need assistance with an order, please contact:

Renova Wellness Consulting
Email: info@renovawellnessconsulting.com
Website: http://www.renovawellnessconsulting.com